Terms of Service

1. The service

BD Clarity helps businesses collect customer feedback through QR codes, turn that feedback into review drafts that customers can choose to post on Google, and view and reply to their Google Business Profile reviews. Customers who scan a QR code can use the feedback form without an account.

2. Your account

• Give accurate information and keep it up to date.
• Keep your password safe. You are responsible for activity on your account.
• Tell us promptly at hello@banaodigital.com if you think someone has accessed your account without permission.

3. Your content

You keep ownership of the business information, questions and replies you add, and of the feedback your customers send you. You give us permission to store and process that content only to provide BD Clarity to you. How we handle personal information is described in our Privacy Policy.

4. Reviews must stay genuine

BD Clarity is built to help real customers share real experiences. When you use it, you must not:

• Post, or ask anyone to post, reviews that are fake or that do not reflect a real customer’s own experience.
• Offer customers discounts, gifts or other rewards in exchange for reviews.
• Ask only happy customers for Google reviews while steering unhappy customers away from posting (“review gating”).
• Pressure customers into posting, or post a review on a customer’s behalf.

You must also follow Google’s own rules for Business Profiles and reviews, including its prohibited and restricted content policy.

5. Acceptable use

You must not use BD Clarity to:

• Break the law, or publish content that is abusive, misleading, discriminatory or infringes someone else’s rights.
• Access or try to access another business’s data.
• Probe, overload or attack the service, or get around its security or usage limits.
• Resell or copy the service without our written permission.

6. Google Business Profile connection

If you connect Google Business Profile, you confirm you are an owner or manager of the locations you connect.BD Clarity reads your reviews and publishes a reply only when you approve it, as described in our Privacy Policy. You are responsible for the replies you publish. Your use of Google services is also governed by Google’s terms. Some features depend on Google’s APIs, so they may change or stop working if Google changes or limits that access.

7. AI-generated drafts

BD Clarity uses AI to suggest review drafts from customer feedback. Drafts can contain mistakes. The customer always reviews and edits a draft and decides whether to post it, and you should review any reply before publishing it.

8. Plans and fees

Some features are only available on certain plans. Any fees for a paid plan are agreed with Banao Digital before you are charged. We will give you notice before changing the fees for a plan you are on.

9. Changes to the service

We are improving BD Clarity continually and may add, change or remove features. We aim to keep the service available but cannot promise it will always be uninterrupted or error-free.

10. Suspension and closing your account

You can stop using BD Clarity at any time and ask us to delete your account by emailing hello@banaodigital.com. We may suspend or close an account that breaks these terms, puts other users or the service at risk, or is required to be closed by law. Where reasonable, we will tell you first and give you a chance to fix the problem.

11. Disclaimer

BD Clarity is provided “as is”. To the extent the law allows, we do not give warranties that it will meet your needs or produce any particular result, such as more reviews or a higher rating.

12. Limitation of liability

To the extent the law allows, Banao Digital is not liable for indirect or consequential losses, such as lost profits, lost revenue or lost data, arising from your use of BD Clarity. Nothing in these terms limits liability that cannot be limited by law.

13. Changes to these terms

We will post any changes on this page and update the date at the top. If a change is significant, we will tell account holders before it takes effect. Continuing to use BD Clarity after that means you accept the updated terms.

14. Contact us

Questions about these terms: hello@banaodigital.com.